Welcome to the Support Center
SDA provides quality customer support in a timely manner for the following programs:
- NX Nastran (Integrated with Femap)
- Solid Edge
- Licensing – issues or revising license strategy
- Problem Reporting – something unexpected happen?
- Feature Requests – we can forward to the product development teams
- Functionality Questions – how to do X?
- Technical Problem Solving – common trip-ups
Disclaimers: For broader questions regarding basic functionality, we can refer you to our training offerings. Customer support service is intended for SDA customers only, though we can direct any inquires to the appropriate parties with other resellers or Siemens PLM Software.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.